TERMS & CONDITIONS

Shipping

We ship to the UK and worldwide with DHL Express, for the fastest & most reliable service. Please see our shipping rates below. 

UK
DHL Express (1-2 Business Days) - £5

EU
DHL Express (2-4 Business Days) - €13 (£12)
Orders over €250 via DHL Express (2-4 Business Days) - Free

USA/CANADA
DHL Express (3-5 Business Days) - $14 (£11)
Over $300 via DHL Express (3-5 Business Days) - Free

ROW
DHL Express (2-4 Business Days) - £25

 

Every order is issued with tracking information. It will either be sent to your registered email or messaged via SMS if the phone number is added to your order.

If you don't receive this, please check your spam folder.

Please make sure that you provide the correct intended delivery address as Che Rood Clothing will not be held responsible for any missing/ misdirected or lost goods if an incorrect shipping address is provided at checkout.

Che Rood Clothing will not be held responsible for any additional payable fee’s that may apply such as import fee’s. That is out of our companies control and have no say in the cost of those fee’s nor do we profit from them.  

Exchanges/ Refunds:

You are allowed up to 14 days from when the product was received to exchange / receive a refund on your order, although we hope that you are happy enough with the products that this would not be the case. Please make sure that you have carefully reviewed your order before finalising your purchase to save any issues. For further help please contact us at: cherood@cherood.co.uk

Returns:

Returns must be sent back within 14 days in the EXACT same sale condition from when you received the product. Must be unworn.

Tags must still be attached in crisp condition.

If the product fails to meet the above requirements and show signs of wear or damage, we reserve the right to refuse the return of the product.

Return Address:

Dunton Distribution Centre

Christy Way

Basildon

SS15 6TR